Shipping Policy

At DEKORIST, we understand that our customers are the heart of our business. Our goal is to make sure that every customer has a positive experience with us. We take great pride in the quality of our products and the level of service we provide. To ensure that your shopping experience with us is seamless, we encourage you to carefully read our Shipping Policy before placing an order. We believe that transparency is key to building trust with our customers, and we want to make sure that you fully understand our shipping terms.

ORDER AND SHIPPING CONFIRMATION
After you place an order with us, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email with all the necessary information about your order, including the tracking number, courier partner, and estimated delivery date. Please check your spam folder if you do not receive these emails.

PROCESSING TIME AND SHIPPING SCHEDULE
We kindly request that you allow us 1-2 business days to process your order before it can be shipped out. It's important to note that this processing time is separate from the shipping time. Therefore, the total time it will take for you to receive your order will be the processing time plus the shipping time.

Additionally, please be aware that we ship orders exclusively on business days (Monday through Friday). Any orders placed over the weekend or during public holidays will be processed on the following business day.

COURIER PARTNERS AND TRACKING
When you place an order with DEKORIST, we partner with reliable courier companies to ensure that your order is delivered to you on time and in good condition. Once your order has been shipped, we will send you a shipping confirmation email that contains a tracking link. You can use this link to track the delivery of your package. Please note that the delivery timeframe provided in the email is an estimate and may vary depending on your location and courier availability. Also, it is important to keep in mind that tracking information may take 1-4 days to show up on the courier's website.

While DEKORIST partners with reliable courier companies to ensure the safe and timely delivery of your package, we cannot guarantee delivery within a specific timeframe. In the event of any shipping delays or issues, DEKORIST will work with you to resolve the issue as soon as possible. However, DEKORIST is not liable for any shipping delays or issues that may arise during the delivery process.


DAMAGES DUE TO COURIER HANDLING
At DEKORIST, we take great care in ensuring that all our products are of the highest quality and are packed securely to prevent any damage during transit. However, sometimes packages can be damaged due to handling by the courier company.

If you receive a package that appears to be damaged, we recommend that you take photos of the packaging and contact the courier company as soon as possible to report the issue. Please also send us the same photos at hello@themegamerchant.com and we will do our best to assist.

Please note that any damage caused by courier handling falls outside of our refund policy. We perform thorough quality checks on all items before shipping, and all items are packed very safely and bubble wrapped. However, we cannot control how the courier handles the package once it leaves our facilities.

We appreciate your understanding in this matter, and we will do everything we can to assist you in resolving any issues with damaged packages.



INCOMPLETE / INCORRECT ORDERS
If your package arrives with missing or incomplete items, please contact us at hello@themegamerchant.com with your order number and the details of the missing or incomplete items within 48 hours of receiving the package. Depending on inventory and stock, we may ship products separately. In this case, you will receive separate shipping confirmation emails containing the tracking number for each package. We will cover the shipping costs for any missing or incomplete items. If we are unable to provide a replacement, we will issue a refund for the missing or incomplete items.



ORDER CHANGES AND ACCURATE SHIPPING DETAILS
It is the responsibility of the customer to ensure that the shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. For system-detected address issues, our customer support team will send an email to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at hello@themegamerchant.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that we will be able to make changes after this time.